Player Safety

Responsible Gaming at pbaji

pbaji is committed to keeping gaming fun, fair, and within your control. Explore the tools and resources available to every player in Bangladesh.

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Important: Gambling is intended for entertainment only. Never gamble with money you cannot afford to lose. pbaji is strictly for players aged 21 and above.
Our Tools

Responsible Gaming Tools at pbaji

Every pbaji player has access to a set of practical tools designed to keep gaming under control. These tools are available at no cost and can be activated instantly through our support team.

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Deposit Limits
Set daily, weekly or monthly caps on how much you can deposit.
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Self-Exclusion
Temporarily or permanently lock your account if you need a break.
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Time-Out
Take a short break of 24 hours, 7 days, or 30 days with one request.
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Session Reminders
Get alerts after a set time period of continuous play to stay aware.
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Reality Checks
See your net session result during play so you always know where you stand.
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24/7 Support
Live chat support available around the clock for any gambling concern.
Age Policy

21+ Age Restriction

21
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Minimum age to play at pbaji

pbaji strictly enforces a minimum age requirement of 21 years for all players. This is not just a regulatory obligation — it is a core part of our commitment to player safety. Every account holder is required to confirm their date of birth during registration, and pbaji may request identity documents to verify age at any point during the account's lifetime.

If pbaji discovers that an account is being used by a player under the age of 21, the account will be immediately suspended, all balances will be forfeited, and any winnings will be voided. We take underage gambling very seriously and act swiftly on any confirmed or suspected case.

Parent or guardian? If you believe a minor in your household has accessed pbaji, contact our live chat support immediately. We will investigate and take appropriate action without delay.
Deposit Limits

Setting and Managing Deposit Limits

Deposit limits are one of the most effective tools for staying in control of your spending. pbaji allows all players to set a maximum deposit cap on a daily, weekly, or monthly basis. Once a limit is active, pbaji will decline any deposit that would cause you to exceed it — giving you a firm financial boundary that the platform enforces on your behalf.

  • Daily limit: caps the total amount you can deposit within a 24-hour period, measured from the time the limit was set.
  • Weekly limit: caps total deposits across any rolling 7-day window, helping you budget across the full week.
  • Monthly limit: sets an upper ceiling on deposits within a calendar month, giving you a clear picture of monthly gambling spend.
  • Cooling-off period on increases: if you request an increase to an existing deposit limit, a mandatory cooling-off period applies before the increase takes effect. This protects you from making impulsive decisions under pressure.
How to set a limit: Contact pbaji support via live chat and request your preferred deposit limit. Our team will apply it to your account immediately. Decreasing a limit always takes effect right away; increasing a limit is subject to the cooling-off period described above.
Self-Exclusion

How to Self-Exclude from pbaji

Self-exclusion is a formal request to lock yourself out of pbaji for a defined period. It is the strongest tool available and is designed for players who feel they need a significant break from gambling. Self-exclusion is taken seriously at pbaji and is actioned promptly. Follow these steps:

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Contact Support
Open the pbaji live chat and inform the support agent that you wish to self-exclude. You can do this at any time, day or night.
2
Choose Your Period
Select from 30 days, 90 days, 6 months, or permanent exclusion. Permanent exclusion cannot be reversed. All other periods require a cooling-off wait after the period ends before re-activation.
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Account Locked
pbaji will immediately lock your account. You will not be able to log in, deposit, or place any bets for the duration of the exclusion. Any pending bets at the time of exclusion will be settled and remaining balance returned.
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After Your Exclusion
When your chosen period expires, your account remains locked. You must actively contact support to request re-activation, and a further reflection period applies before access is restored. This ensures the decision to return is deliberate, not impulsive.

We encourage players considering self-exclusion to also inform other gambling platforms they use, as self-exclusion at pbaji applies only to the pbaji platform.

Time-Out

Taking a Time-Out from pbaji

A time-out is a shorter, lighter version of self-exclusion. It is designed for players who want a brief break without committing to a longer exclusion period. During a time-out, your account is fully suspended — no login, no deposits, no bets. Available time-out durations at pbaji are:

  • 24 hours: a one-day break, suitable if you feel you need a quick pause after a session.
  • 7 days: a one-week break, suitable if you want to step back and reassess your gambling habits.
  • 30 days: a one-month break, recommended for players who have noticed their gambling spending creeping upward.
  • Custom: if you need a different duration, contact pbaji support and we will do our best to accommodate your request.

To activate a time-out, contact pbaji support via live chat and specify your preferred duration. The time-out is applied immediately. When the period ends, your account is automatically restored — no action needed on your part.

Warning Signs

Signs That Gambling May Be Becoming a Problem

Problem gambling can develop gradually and is not always easy to recognise in yourself. The following signs may indicate that gambling is moving from entertainment into a harmful pattern. If you identify with any of these, we encourage you to use the tools on this page or contact pbaji support immediately.

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Spending more money on gambling than you originally intended, or gambling with funds set aside for essential expenses such as rent, food, or utility bills.
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Feeling anxious, irritable, or distressed when not gambling, or needing to gamble to relieve stress, boredom, or negative emotions.
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Losing track of time while gambling — sessions that were meant to last 30 minutes stretch to hours without you realising it.
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Chasing losses — continuing to gamble after a losing session in an attempt to win back money that has already been lost.
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Hiding gambling activity from family, friends, or colleagues — feeling the need to be secretive about how much you play or spend.
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Gambling negatively affecting your work, studies, relationships, or physical health — finding that gambling has become a priority over other important areas of your life.
Recognise yourself? You are not alone. Many players experience phases like this. The most important step is acknowledging it and reaching out. Contact pbaji support via live chat right now — our team is here to help you access the right tool or take a break.
Reality Checks

Reality Checks and Session Reminders

It is easy to lose track of time and money when you are engaged in a gaming session. pbaji's reality check feature sends you a notification after a set period of continuous play, showing you how long you have been playing and what your net result is for that session. This brief pause gives you the opportunity to decide consciously whether to continue or stop.

Session reminders work similarly — at the interval you choose (for example every 60 minutes), pbaji will display a reminder showing your session duration and net win or loss. These reminders are not intrusive; they are a gentle nudge to keep you aware. Research consistently shows that players who use reality checks make more deliberate decisions about when to stop.

To activate: Contact pbaji support via live chat and request a reality check or session reminder at your preferred interval. It takes less than a minute to set up and can make a real difference to how you manage your play time.
Our Principles

pbaji's Responsible Gaming Principles

Responsible gaming is not an afterthought at pbaji — it is built into how we operate. The following principles guide every decision we make about player protection:

  • Player first: every feature and policy decision at pbaji is reviewed with player wellbeing in mind. If a feature could encourage harmful behaviour, it is either redesigned or not deployed.
  • Honest promotion: pbaji does not use manipulative tactics in bonus or promotional communications. All bonus terms are clearly stated, wagering requirements are disclosed upfront, and we do not send targeted promotions to players who have active deposit limits or are on a time-out.
  • Trained support staff: our customer support team is trained to identify signs of potential problem gambling in player interactions and to respond sensitively with information about available tools and resources.
  • Strict age verification: pbaji enforces the 21+ age rule through registration checks and KYC document verification. Accounts suspected of being used by minors are suspended immediately pending investigation.
  • No pressure to return: when a player self-excludes or takes a time-out, pbaji will not send promotional communications during the exclusion or time-out period. We respect your decision to take a break.

These principles reflect pbaji's belief that sustainable, enjoyable gaming is only possible when players feel safe, respected, and in control. A player who enjoys their experience within their means is the player pbaji wants to serve — not a player who has been pushed beyond their limits.

Get Help

Need Help? Talk to Us

If gambling is causing you distress, financial difficulty, or problems in your relationships or daily life, please reach out. pbaji's support team is available 24/7 via live chat and is trained to assist you in accessing the right tools — whether that is setting a deposit limit, activating a time-out, or initiating self-exclusion. There is no judgment and no pressure. We are here to help.

Support contact: Reach the pbaji responsible gaming support team at any time via live chat on the pbaji platform, or by email at [email protected]. Our team responds to responsible gaming queries as a priority.

Remember: it takes courage to ask for help, and reaching out is always the right move. The tools on this page exist for exactly this reason — to make it easy for any pbaji player to take back control whenever they need to.

Play Responsibly with pbaji

Gaming should always be fun. Explore our casino and sports betting with the confidence that pbaji's responsible gaming tools have you covered.